Shipping Information
Which countries do you ship to?
We ship to the following countries: USA, Canada, UK, Mexico, Brazil.
What are the shipping rates?
Shipping rates vary depending on the destination and the weight of your order. You can view the shipping costs at checkout before completing your purchase.
How long does delivery take?
Delivery times vary by location. Generally, it takes 5-14 days business days for international shipping. Please note that delivery times may be extended during peak seasons or due to customs delays.
Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your package.
Returns and Exchanges
What is your return policy?
We accept returns within 30 days of the delivery date. Items must be unused, in their original packaging, and in the same condition as when they were received.
How do I return an item?
To return an item, please contact our customer service team at slycorset@hotmail.com to initiate the return process. We will provide you with a return authorization number and instructions on how to send your item back.
Do you offer exchanges?
Yes, we offer exchanges for different sizes or colors. Please contact our customer service team to arrange an exchange. Note that exchanges are subject to product availability.
Will I be charged for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. In such cases, we will cover the return shipping costs.
Order Information
How do I place an order?
To place an order, simply add the items you wish to purchase to your cart and proceed to checkout. Follow the prompts to enter your shipping and payment information.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed, it cannot be changed or canceled.
Payment Information
What payment methods do you accept?
We accept the following payment methods:
– Major credit cards: Visa, MasterCard, American Express, Discover
– PayPal
Is it safe to use my credit card on your website?
Yes, we take your security seriously. Our website uses SSL (Secure Socket Layer) encryption to ensure your payment information is protected. We do not store your credit card details on our servers.
When will my credit card be charged?
Your credit card will be charged at the time of purchase. If there are any issues with your payment, our customer service team will contact you for further information.
Can I use multiple payment methods for one order?
At this time, we only accept one payment method per order.
What should I do if my payment is declined?
If your payment is declined, please check the following:
– Ensure that your billing information matches the details on file with your bank.
– Verify that your credit card is not expired.
– Contact your bank to ensure there are no restrictions on your account.
If you continue to experience issues, please contact our customer service team for assistance.
Customer Support
How can I contact customer support?
You can reach our customer support team via email at slycorset@hotmail.com or by filling out the contact form on our website [link to contact form].
What are your customer service hours?
Our customer service team is available Monday to Friday.
How can I stay updated on new arrivals and promotions?
Sign up for our newsletter to receive updates on new arrivals, special offers, and exclusive promotions [link to newsletter signup].
